easyDICTATE guarantees a 98% accuracy rate for only “good” audio with up to two persons in the recording. Should Client feel that any work performed by Vendor does not meet this accuracy rate, client should contact us NO LATER than two (2) weeks of receipt of transcript(s). Client understands and accepts that transcript can never be "perfect." At times, judgment calls have to be made, and Client understands this. If the Client is of the opinion that the accuracy rate is below 98%, and the audio is deemed “good” quality, easyDICTATE will correct the error(s) and return the transcript as soon as possible. Corrections or refunds will not be made on orders that have audio files deemed or uploaded to us as poor quality audio.
Even though it is our endeavor to strive for 98% or better accuracy for audio considered as "good", Client must agree to release easyDICTATE, its officers, and employees, of any damages that might occur from the publication, quotation, distribution or public use of a quotation from the transcript that may contain a typographical or factual error or even those without error. Client must take responsibility for confirming a transcript’s accuracy prior to information from a transcript being printed or published and will not imply or list easyDICTATE or any of its employees as defendant in any litigation.
Although easyDICTATE will take necessary steps to complete the transcription process on time and with accuracy, delivery date or quality of the transcripts cannot be guaranteed absolutely. easyDICTATE agrees redo the transcript if it is sub-standard and will attempt to deliver it on time. However, easyDICTATE cannot be held responsible for any losses due to a delay in delivery or inaccuracy that may occur. By signing this contract, the client indemnifies easyDICTATE from any losses that may be incurred due to project delays or in accuracy of the transcripts.
"Client" understands and agrees that agreeing to the Terms and Conditions, or Terms of Service (TOS), binds Client to the Terms of Service (TOS) mentioned here. easyDICTATE holds the right to change or modify this Terms of Service (TOS) agreement on occasion. Any modifications or changes made will appear on the http://easydictate.net website.
The Service may be discontinued or cancelled by simply not submitting any additional files to Company for transcription at any time. As there are no monthly fees, the only obligation you would still have would be to make payment for all charges already incurred.
In case of cancellation, you will be responsible for cost of all the transcription that has been completed after and before the time and date of cancellation.
easyDICTATE reserves the right to terminate your account at any time effective upon providing you electronic notice via text message or the email address on file. If for any reason easyDICTATE terminates your account, you cease to have the right to use easyDICTATE immediately. The Company currently does not plan to terminate any accounts, other than for non-use, non-payment or for violating this agreement.
easyDICTATE charges per minute of audio, not by page count, number of characters or words. This prevents unnecessary charges that many other companies will employ. Any "part" of a minute at the end of an audio file will be rounded and added to the next minute only if the "part" is longer than 10 seconds.
Your transcription charges are billed to your credit card weekly or monthly, depending on your plan. In some cases, your credit card may be billed more frequently or before your file is transcribed. In some rare cases, your credit card may not be billed for several months after the transcripts are completed. Payments are due when invoiced, even if not billed timely. Late accounts may be assessed a 10% late fee, plus interest charges of 2% per month, or the maximum allowed by law, whichever is greater. In the event collection action is required, you shall be responsible for all reasonable legal and collection costs.
Completed transcripts are available on the Transcripts page when you log into your account. Although completed transcripts are also emailed to you, easyDICTATE is not responsible for any non-receipt of a file by email for any reason. If ever you don't receive a file by email, it is a good idea to make sure (i) your email address has been entered correctly in your profile, (ii) the transcripts are not in your spam folder, and (iii) that your mail service provider is not blocking mail from easyDICTATE.
easyDICTATE infrastructure and computer code has been developed so that easyDICTATE cannot assign an audio file to be transcribed more than one time. The same file being transcribed several times will occur only if client submits a file multiple times, whether unintentionally or intentionally. Submitting audio files multiple times to easyDICTATE unintentionally will make you liable for paying the cost of each transcript that we type. A file is a duplicate if the same audio has been received more than one time and has been automatically assigned a different file number.
All the content present in the Website, including text, logos, images, audio clips, button icons, software, and digital downloads, are the property of easyDICTATE. The compilation of all content on this site is the exclusive property of easyDICTATE and is protected by international copyright laws. All software used on this site is the property of easyDICTATE or its software licensors.
The Company owns and retains proprietary rights in the Service. The Service includes copyrighted material, trademarks, and other proprietary information of the Company, its licensors and licensees.
IN WITNESS WHEREOF, the parties have read, understood, accepted and agreed to all of the Terms and Conditions contained in this document.